Exchange & Refund Policy

We believe in satisfying and delighting our customers. The product which we sell,  we believe that is the best customer can get at the price. Pinkshop continue work towards protecting our customer’s interests & work hard to satisfy your needs with our 24*7 friendly customer services. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However, we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product. To ensure this, we have designed hassle-free and streamlined process to return products, whenever applicable.

What is Return Policy?

Our “100% Buyer Protection Program” allows for easy returns and exchange for:

  • Products which you may not like for quality, color or design related issues.
  • Products which you received in “Damaged/Defective/Broken” condition.
  • Products not as per description/photo on the website, 

All products must be returned in their original condition along with the bills and labels. Please follow the below given steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained by the outside. Note: Items falling under following categories CANNOT be return

  • Custom stitched products

What is process for Return Product?

You can raise a dispute within 7 days of delivery.

please follow below step: For easy return follow below mentioned easy process:

Sign into your Pinkshop account if you are a registered customer. 

  • Go to My Account,  Select the “My Return” Tab. Click “Request New Return” & Select Order Id then “Next Step”
  • Select “Reason”, “Condition”, “Resolution” for Return process & Attach Product Images Then Select “SUBMIT REQUEST”
  • RMA Request Auto Generated. Back to “MY RETURN” Menu select “View Return” & “Print RMA Packing Slip” then Print it.
  • Attach RMA print copy and Pack product & send Address as Mention in RMA Slip yourself.
  • When we received the product you will also get massage after Product Value Amount will be transfer to your Wallet.

Bank Refund Not Applicable:

  • Bank Refund is not available in any condition. We transfer product value in wallet. which is use future purchase. No question ask regarding Bank Refund.

Please go through the below points to find out whether your shipment is eligible for return or note: –

  • For a return, customer needs to raise query through RMA by login user account within 3 working days of the received product, 
  • If a customer wants to return the product, in any case, they need to send the product by their own courier service to our warehouse.  Pinkshop will not bear the courier charges.
  • As soon as we receive the product in our warehouse. customer also get notification by SMS in register mobile number after we will transfer amount to wallet (Amount will be refunded in the wallet of customer by means of reward.) which can be used to purchase anything else from the website.
  • Wallet Amount is valid for lifetime. There is no expiry. 
  • We do add almost 100+ designs daily so we are sure that you will be able to find a suitable item from our ever-increasing collection.
  • Returns are accepted only if there is a manufacturing defect in the delivered product.
  • Amount can be Replace/wallet only when we receive the product back at our ware house.
  • We shall not refund the shipping charges paid by you while purchasing the item
  • We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
  • For alterations, you can send the product back to us for which the shipping charges will be bear by the customer.
  • We will not process a refund in case you do not like the product due to any reason. A Wallet amount will be authorized in this case. Our customers are hereby notified that we do not accept any cancellations
  • No returns shall be accepted for the items sold in clearance sale or during any promotional offers.
  • Returns are accepted only when the products returned are intact with original brand tags, packaging & are unused without any damage.
  • A person who ordered from our website, is agreed to our all the terms & conditions mentioned as above. One who does not agree with them, should not proceed to order anything from our website
  • All the legal cases will be the treated in only Agra jurisdiction court.